Help and questions
Booking
Is this care?
No. The companion does not perform any medical act and does not give medical advice. The companion picks up your loved one, stays by your loved one’s side, then brings your loved one back home.
Who can book?
A family member, or the person themselves. You must be 18 or older and have a payment card.
Does the companion drive?
No. The companion rides with your loved one in a taxi we arrange. The taxi is added at cost, with a receipt.
Can I book for today?
Yes, at any time. A same-day booking costs 25% more.
Can I have the same person?
Yes. Add them to your companions: we offer them first if they’re available.
Do they speak my language?
We choose the companion based on your loved one’s languages. You see their languages before the appointment.
Where do you offer the service?
Across Canada. You can send a request for any address in the country. We’re launching first in Ottawa, then our network of companions will grow. If no one accepts your request, it costs nothing.
Do I need the app?
No. You can book on the website or in the app. On the website, you get updates by text and email.
Price and payment
How is the price calculated?
$79 for 2 hours, then $15 per 30 minutes, plus tax. Evening, weekend or holiday: +15%. Same day: +25%. You pay for the actual time.
When is my card charged?
Nothing is charged when you request. An amount is held 48 hours before, then the final amount is charged after, based on actual time. The rest is released.
What if the appointment runs longer?
The companion stays with your loved one. Extra time is counted in 30-minute steps. Beyond the planned maximum, you approve it with one tap.
Can the companion pay for a taxi or the pharmacy?
Yes, if you allow it, up to $100. The expense is added to your bill at the receipt amount.
Should I leave a tip?
It’s optional. It’s paid separately, after the visit, and goes entirely to the companion.
Do I get a receipt?
Yes, after every visit. It separates the service, transport and taxes.
Cancelling
Can I cancel?
Yes, free of charge until a companion accepts, and up to 24 hours before. Between 24 and 4 hours before: 50% of the 2-hour minimum. Less than 4 hours before: the 2-hour minimum.
What if the clinic cancels?
No fee, with proof of the cancellation.
What if the companion cancels?
We look for a replacement. If we can’t find one, you pay nothing and receive a $15 credit.
What if no one is available?
A request that no one accepts costs nothing.
On the day
How do I know it’s the right person?
The day before, you get their name, photo and a 4-digit code. Your loved one gives it to them on arrival.
Can I follow the visit?
Yes, if your loved one agrees: you see each step, from departure to return.
What is in the report?
The times, papers handed over and the next appointment, within 2 hours of returning. Nothing medical is written.
What about emergencies?
The companion calls 911, then lets you know. During a visit, our team answers at any time at 343-429-7289.
Safety and data
Who are the companions?
Verified people: identity, police record check, first aid and CPR, and training before their first visit.
Does the companion see my number?
No. Your calls go through a masked number, before, during and after the appointment.
Where is my data?
Your data is hosted in Canada. Some services we use process it outside Canada, mostly in the United States: texts and calls, payments, notifications, maps and our website. We don’t ask for any medical information, and you can delete your account at any time.
Companions
How do I become a companion?
Download the app, complete the checks, take the training, then accept your first missions.
How much does a companion earn?
75% of the price of each mission and 100% of tips. Earnings are shown before you accept.